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Privacy policy

VÖLKL Privacy policy

General Information and Mandatory Information

Appointment of the responsible entity

The responsible entity for data processing on this website and within our company is:

Sylvie Stumpp
Rennweg 27
85435 Erding

The controller alone or together with others decides on the purposes and means of processing personal data (e.g. names, contact data, etc.).

The VÖLKL GmbH & Co. KG is a wholly owned subsidiary of:

Bernhard Stumpp und Siegfried Baier
Gesellschaft für personenbezogene Schutzausrüstungen mbH
Karin Schickram / Bernhard Stumpp
August-Bebel-Straße 14
01809 Heidenau

Revocation of your consent to data processing

By agreeing to our privacy policy, you give us permission to process your personal data for the stated purposes. Your consent can be revoked at any time. An informal notification by e-mail is sufficient for the revocation. The legality of the data processing up to the revocation remains unaffected by the revocation.

Right to lodge a complaint with a supervisory authority

You have the right to complain to the supervisory authority according to art. 77 GDPR if you believe that your data is not being processed legally.

Right to data transferability

You have the right to have data which we process automatically on the basis of your consent or in fulfilment of a contract handed over to yourself or to third parties. It is provided in a machine-readable format. If you request the direct transfer of the data to another person responsible, this will only take place if it is technically feasible.

Right to information, correction, blocking, deletion

You have the right to free information about your stored personal data, the origin of the data, its recipients and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data at any time within the scope of the applicable legal provisions. In this regard and also for further questions on the subject of personal data, you can contact us at any time via the contact options listed in the imprint.

Social structure and internal data transfer

The VÖLKL GmbH & Co. KG is a wholly owned subsidiary of B. Stumpp & S. Baier Gesellschaft für personenbezogene Schutzausrüstung mbH. Both companies carry out a large part of the company's activities, such as logistics and order processing, together, so that an internal data exchange between the two associated companies is absolutely necessary and takes place regularly in order to guarantee the proper execution of business activities. This data exchange includes all personal data mentioned in this data protection declaration. Furthermore, this data protection declaration is valid for both companies.

Data processing in our online offer

Server log files

The provider of the website automatically collects and stores information in server log files which your browser automatically transmits to us. These are:
  • browser type and browser version;
  • operating system used;
  • referrer URL;
  • host name of the accessing computer;
  • time of the server request;
  • IP address.
This data is not merged with other data sources. Data processing is based on Art. 6 para. 1 lit. b GDPG, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Contact form

Data transmitted via the contact form, including your contact data, will be stored in order to be able to process your enquiry or to be available for follow-up questions. This data will not be passed on without your consent.

The data entered in the contact form will be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPG). A revocation of your already given consent is possible at any time. An informal notification by e-mail is sufficient for the revocation. The legality of the data processing processes carried out up to the revocation remains unaffected by the revocation.

Data transmitted via the contact form will remain with us until you request deletion, revoke your consent to storage or until there is no longer any need for data storage. Mandatory statutory provisions - in particular retention periods - remain unaffected.

Newsletter data

In order to send our newsletter we require an e-mail address from you. A verification of the given e-mail address is necessary and the receipt of the newsletter is to be consented. Additional data is not collected or is voluntary. The data will only be used for sending the newsletter.

The data provided during the newsletter registration will be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPG). A revocation of your already given consent is possible at any time. To cancel your subscription, simply send us an e-mail or unsubscribe via the "unsubscribe" link in the newsletter. The legality of the data processing processes already carried out remains unaffected by the revocation.

Data entered to set up the subscription will be deleted in the event of cancellation. Should this data have been transmitted to us for other purposes and elsewhere, it will remain with us.


Our website uses cookies. Cookies are small text files that your web browser stores on your device. Cookies help us to make our website more user-friendly, effective and secure.

Some cookies are "session cookies." Such cookies are deleted automatically at the end of your browser session. However, other cookies will remain on your device until you delete them yourself. Such cookies help us to recognize you when you return to our website.

You can use a modern web browser to monitor, restrict or prevent the setting of cookies. Many web browsers can be configured so that cookies are automatically deleted when the program is closed. Deactivation of cookies may result in limited functionality of our website.

The setting of cookies, which are necessary for the exercise of electronic communication processes or the provision of certain functions desired by you (e.g. shopping basket), takes place on the basis of Art. 6 Para. 1 lit. f DSGVO. As the operator of this website, we have a legitimate interest in the storage of cookies for the technically error-free and smooth provision of our services. If other cookies are set (e.g. for analysis functions), these are treated separately in this data protection declaration.

Google Analytics

Our website uses functions of the web analysis service Google Analytics. Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA is th provider of this web analysis service.

Google Analytics uses "cookies." These are small text files that your web browser stores on your end device and enable an analysis of website usage. Information generated by cookies about your use of our website is transmitted to a Google server and stored there. Server location is usually the USA.

Google Analytics cookies are set on the basis of Art. 6 para. 1 lit. f GDPG. As the operator of this website, we have a legitimate interest in analysing user behaviour in order to optimise our website and, where applicable, our advertising.

IP anonymization

We use Google Analytics in conjunction with IP anonymization. It ensures that Google shortens your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area prior to transmission to the USA. There may be exceptional cases in which Google transmits the full IP address to a server in the USA and shortens it there. On our behalf, Google will use this information to evaluate your use of the website, to create reports on website activity and to provide us with other services relating to website and Internet use. The IP address transmitted by Google Analytics is not merged with other Google data.

Browser plugin

The setting of cookies by your web browser is preventable. However, some functions of our website may be restricted by this. You may also opt out of the collection of information about your use of the website, including your IP address and subsequent processing by Google. This is possible by downloading and installing the browser plugin available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to our website: Disable Google Analytics.

Details on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Order processing agreement

To fully comply with legal data protection requirements, we have concluded an order processing agreement with Google.

Demographic features on Google Analytics

Our website uses the "demographic features" function of Google Analytics. It can be used to create reports that contain information on the age, gender and interests of site visitors. This data comes from interest-related advertising by Google and from visitor data from third-party providers. It is not possible to assign the data to a specific person. You can deactivate this function at any time. You can do this through the ad settings in your Google Account or by generally prohibiting Google Analytics from collecting your information, as explained in the "Opt-out of data collection" section.

Other data processing

System for order processing, stock management and accounting

Your information is set up in our internal system for order processing, stock management and accounting as an individual account as either a customer or supplier. Your data is stored on our secure internal server which we hold:
  • your Business / Trading Name;
  • the Name of your Contact Person(s);
  • your Addresses – can be different and multiple for shipping / communications / billing / can include addresses of your customers for direct shipping;
  • email-Address (es) – can be function@ or name@, for contacting / invoicing;
  • telephone and Fax numbers – can be landline / mobile;
  • sort Code / Account Number;
  • VAT Number;
  • any email correspondence;
  • Sales / Purchasing activity;
  • your bank account details – only if you have authorized us explicitly for a direct debit procedure.

Use of personal client and supplier data

We use this data internally to manage your account information and to communicate with you for our business activities. It allows us to:
  • process sales / purchase orders – via phone, fax or email;
  • create purchase orders – from our society to your business;
  • create sales orders – from your business to our society;
  • manage accounts – including payments, invoices and credits;
  • provide customer service – arranging and recording repairs, returns and warranties;
  • communication – order, sales & product information, company news, queries about products & services.

Data transfer to third parties

We can also use this data externally with third parties. This allows us to:
  • make and process payments – through our bank and via payment cards;
  • take care of shipping – couriers and shipping agents;
  • carry out regulatory requirements – National and European Revenue and Customs departments, VAT, non-EU agencies.

Our promise to you

In order all data is stored and processed according to the GDPR we make the following promises to you:
  • we will always tell you what information we hold and how it is used;
  • we will always keep your data safe and private;
  • we will not sell your data;
  • we will not pass your data to third parties other than the ones mentioned above;
  • we will give you ways to manage, delete and update your account data and preferences;
  • we will not keep this data for longer than necessary for its purpose and according to our legal requirements.

Last update Privacy Policy

This privacy policy was last updated on 22.05.2018.
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